At Pet Supply, we strive to deliver your pet essentials quickly and reliably across New Zealand. We strive to keep 90% of our products in stock to ensure fast deliveries. In some cases, we may need to order stock and this may add a few more days to the expected delivery timeframe. If this happens, we will send you an email to notify you of this delay.

Free Shipping

• Nationwide Shipping: Free for orders over $99 and under 2kg.
• If your order exceeds 2kg, below standard shipping fees apply.

Standard Shipping Charges

We offer competitive rates for all orders. Shipping fees are based on your location (urban or rural) and the weight of your order.

Urban Orders:

• Orders under 2kg and under $99: $5.99
• All orders over 2kg: $7.99

Rural Orders: (Additional $3 fee applies for rural addresses)

• Orders under 2kg and under $99: $8.99
• All orders over 2kg: $10.99

Signature Required Delivery (Optional)

Our courier typically leaves packages at your doorstep or a secure location. If you would prefer to sign for your delivery, you can select the Signature Required option at checkout. If no one is available to sign, the courier will leave a card for you to arrange a redelivery or pickup.

Delivery Timeframes

We dispatch orders every Monday to Friday, excluding public holidays, from our distribution centres. Delivery times may vary based on your location.

• Urban addresses: 1-3 working days
• Rural addresses: 2-5 working days

Important Notes:

• We partner with NZ Couriers for reliable delivery. Once your order is dispatched, you’ll receive a tracking link in your confirmation email. 
• PO Box Addresses: Unfortunately, NZ Couriers does not deliver to PO Box addresses. Please provide a physical address for delivery.